Author Topic: All I want is LIve Chat!!!  (Read 16532 times)

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gnfb

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All I want is LIve Chat!!!
« on: April 02, 2011, 02:09:10 AM »
Sorry its been a lousy afternoon i wnated to add live chat to my magento site ive tried 4 diffrent ones they all have issues
so i am here all looks really good if only it worked!!!!
so
Problem
Hello completed the install with all permisions as per instructions..

webim/install/index.php   just returns a blank page
webim/  login page displays OK

Tried everything with permissions. Pls help
Tried with 755 and 644 for the install folder...

http://nztechshop.com/webim/install/
returns a 404 error
installed twice!!!
using this version
Mibew Messenger 1.6.4, March 05, 2011
also tried

http://nztechshop.com/webim/install/index.php
so any ideas??

Inspirer

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Re: All I want is LIve Chat!!!
« Reply #1 on: April 02, 2011, 08:01:52 AM »
Very strange. I see the login page is ok. There could be different reasons:
- your PHP lacks mysql support (install or enable php-mysql extension, see php.ini)
- a web-server level filter (like apache's mod_security) doesn't like install page and redirects you to 404


To debug, try to insert "return;" into the following places into install/index.php (one by one in turn).
Please, report if it starts showing the page.

function check_status()
{
   global $page, $webimroot, $settings, $dbversion;

   $page['done'][] = getlocal2("install.0.php", array(phpversion()));
         /// <<HERE>>

   if (!check_webimroot()) {
      return;
   }
         /// <<HERE>>

   if (!check_files()) {
      return;
   }

         /// <<HERE>>, etc.

gnfb

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Re: All I want is LIve Chat!!!
« Reply #2 on: April 02, 2011, 08:37:28 PM »
Thank you for the response the trouble is I am a "weekend warrior" so my knowledge is limited
so could you be more literal with what you want me to do
if you like i can send you access to the server and site? just provide email
Graham

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Re: All I want is LIve Chat!!!
« Reply #3 on: April 03, 2011, 05:55:34 AM »
Yep. It would be great if you can give me access. We do really hate these mysterious installation problems.

E mail: evgeny [at] mibew (dot) org

gnfb

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Re: All I want is LIve Chat!!!
« Reply #4 on: April 04, 2011, 01:20:34 AM »
have sent you access details

dmcdaniel

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Re: All I want is LIve Chat!!!
« Reply #5 on: April 04, 2011, 04:45:47 PM »
I had the same problem and I fixed it by changing the installation folder to chmod 777, installing, then deleting the installation folder.

gnfb

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Re: All I want is LIve Chat!!!
« Reply #6 on: April 04, 2011, 06:46:20 PM »
just tried it both folder and recurse all folders still gives me the 404 thankx anyway

Inspirer

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Re: All I want is LIve Chat!!!
« Reply #7 on: April 05, 2011, 09:44:21 AM »
Just fixed it on the gnfb's server.

The solution was:
chmod 755 install/ install/*

777 doesn't work (because of the security issues)

dmcdaniel

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Re: All I want is LIve Chat!!!
« Reply #8 on: April 05, 2011, 12:38:29 PM »
Just fixed it on the gnfb's server.

The solution was:
chmod 755 install/ install/*

777 doesn't work (because of the security issues)


Ah, Its possible I just changed it to 755. Thanks. Are you going to add this to the installation notes?

gnfb

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Re: All I want is LIve Chat!!!
« Reply #9 on: April 05, 2011, 06:10:49 PM »
Hi Evgeny
Works like a charm now
I effected various permissions maybe not the right ones ? I effected them through my ftp software filezilla that should have been ok?
When you say created tables if I had effected the same permissions and then put in webdim/install/ is that where I would have created the tables?
Ok and final question
If I want to change the operator available images where do I do that?
Thank you again
Graham

lyean

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Re: All I want is LIve Chat!!!
« Reply #10 on: April 09, 2011, 07:58:18 AM »
Hey. it worked for me too! Thanks a lot! ;)