General > General Discussion

Disable notification sounds

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tom:
Hi, Done a lot of digging and searching around but cannot seem to find how to disable notification sounds. A lot of people have asked the question in the past but the answer never materialised. I was wondering if anybody could advise how it can be done before I start playing around myself.  :-\

Cheers
Tom

tom:
Just coming back to this sound issue again as it causes a lot of issues if people don't have the correct plugins.. Surely someone has overcome this issue!?  :-\ Any help would be greatly appreciated.

Tom

DanKaplans:
Any suggestions? I am also having the same problem.

MichaelTunnell:
do you want the sounds to be turned off by default or removed completely?

Also are you referring to sounds inside of chats for new messages or sounds in the admin?

Zappa:
I also found this frustrating as if the user doesn't have Quicktime installed the browser keeps promting to install after every message which is annoying (and confusing) to end users. IMO there should be an option in admin settings to disable sound on the client side completely (i.e. don't even expose sound to the client side at all.

Turning the sound off by default won't help as the browser still seems to get the embed instruction and still prompts the user for the plugin. I managed to diable sound completely on the clinet side but it involved removing the playsound function from the JS files and only loading it for agents. Wasn't easy to change and won't be something that non-developers can do easily so an admin setting to turn sound off completely for end users would be awesome.

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