General > Support

problem in firefox and chorme

(1/2) > >>

artlab:
Hi All,

I am new to this so need your kind help please.
Installed Open Web Messenger 1.6.4 and its working fine in "Internet Explorer" but there are problem in firefox and chrome.
When I opened "List of awaiting visitors" it showing loading for unlimited time. It is not showing the list of visitors.
Also ChatBox for visitors is not working in firefox and chrome. in ChatBox, visitor are not able to send chat.
Please help me to fix this issue.

ChrisS:
Hi artlab,

Welcome to mibew support forum.

--- Quote ---working fine in "Internet Explorer" but there are problem in firefox and chrome.
--- End quote ---
With an operator on/off line, does the visitor chat popup work OK with the above IE browser when the chat banner image is clicked on.?

Questions to follow but can you send me a link via the forums Pm system [NOT in a post] to a chat banner so I can check it with different browsers my end, it could simple be a browser cookie problem.

Regards

artlab:
sent you the chat link. please check...

ChrisS:
Hi artlab,
It looks as if there's a javascript issue here as I cant send a chat with any browser, what is noticable is the artlab's browser toolbar located at the bottom of the browser shadowing over the chat send button, even with this clicked to move it out of view it's still shadowing the send button, not saying this IS the problem, can you comment out the code that makes the toolbar function.

When opened
--- Code: ---http://prntscr.com/12igph
--- End code ---

Toolbar dropped
--- Code: ---http://prntscr.com/12igrw
--- End code ---

Regards

artlab:
I removed bottom toolbar... Please check now

Navigation

[0] Message Index

[#] Next page