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Mibew Bugs | Any word?

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Jeremy:
Hey guys, First-off I would like to say thank you to everyone who has helped bring Mibew to the forefront. It's a great piece of software that will be very useful to me. That said, I would like to relay a couple of bugs I have come across. Maybe some other people have as well and know how to go about fixing them?

• 504 Error
       If you don't have www. in front of your web address in your browser and you click on the chat button you get a 504 error. I looked into it a little deeper and

http://www.example.com/mibew/client.php?locale=en&url=http%3A//www.example.com/&referrer=      IS SUCCESSFUL

http://www.example.com/mibew/client.php?locale=en&url=http%3A//example.com/&referrer=       DOES NOT WORK/ 504


• Overlapping Text on Client Side

There is overlapping text "You are" that intersects with clients name. Attached is an image. I highlighted problem area.


• When client closes window it does not close chat

This one really bugs me cause I know people won't close it with the other button.

So these are the bugs/issues I have been having. If anyone knows any workarounds or fixes I would be greatly appreciative.

Thanks!
Jeremy

faf:

--- Quote from: Jeremy on October 30, 2013, 11:55:51 AM ---• 504 Error

--- End quote ---

Sorry, but we are unable to reproduce this bug.  :-\

However, it looks similar to this issue. So, the suggestion will also be the same: maybe your problem lies somewhere in your redirection rules? Could you post it here?


--- Quote from: Jeremy on October 30, 2013, 11:55:51 AM ---• Overlapping Text on Client Side

--- End quote ---

Yes, we are aware of this issue. At present time, there are no fix for this minor bug. But if you'd searched the forum, you'd be able to find a quick solution.  ;)


--- Quote from: Jeremy on October 30, 2013, 11:55:51 AM ---• When client closes window it does not close chat

--- End quote ---

That is not a bug. Mibew Messenger preserves a thread in open state for some time to make it possible for visitor to re-open a dialogue if it was closed by mistake. You can set the time of such preservation in system settings (Settings -> Performance -> Thread lifetime).

At the same time if you really want to change the standard behavior, there is another one quick solution.

Jeremy:
Hey Faf,

I really appreciate you taking the time :)
I haven't had a chance to get further into it as I just got home.
I will post my results.

Thanks again man!
I really appreciate it!
Jeremy

faf:
You're welcome.  :)

Jeremy:
Ok, sorry it took so long. I had to play.  :D

So this is what I worked out and also my 2 cents:

• 504 Error

I fixed it by writing some rewrite rules in .htaccess and its working great BUT I am pretty sure this can be avoided altogether by making a conditional that says if no www. add www. inside mibew itself when it writes the url for the support popup, but again I am not a programmer.  ;)

• Overlapping Text

Minor problem easily fixed with your advice. Im sure this will be fixed in the next release of mibew.

• Chat Closing

I am very surprised that this is not a bug and is actually in the design. I think maybe this should be thought through again. It is the natural inclination of anyone closing the chat to go to the X. I don't believe Im alone in this but If you guys are dead set against going this way you should definitely make it an option inside of settings.

Again, These are very minor gripes for a great open source program. I Appreciate all the hard work you guys have done and I look forward to see what the future holds for mibew. Thanks again faf, you've been a huge help.

Peace!  8)

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