General > Support

Offline image not displaying

(1/2) > >>

mattieb:
Hi

I have created my own images for online and offline status but when I am pressing "exit" to log out of my chat admin then refreshing my website the "online" image is still displaying.

I called them

chat_on.gif
chat_off.gif

and copied the html from exactly from the button creator

can anyone please help

faf:
Actually, an operator is considered to stay online for some time (see Settings -> Performance -> Operator online time threshold) even after he leaved the 'Visitors' page in the administrative interface. It's a standard behaviour.

mattieb:
Hi

Thanks for the reply, so how can I set the operator as offline when I leave the administrative interface?

faf:
Just decrease the time threshold, and operator will become 'offline' automatically after the specified time.

Also you can use Set status as "Away" link on the Visitors page. This will set the operator offline immediately.

mattieb:
Is there no way to have the operator set as "online" while I am logged in and then as soon as I log out it automatically sets to "offline"

Navigation

[0] Message Index

[#] Next page