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Multiple spammers bombarding our chat window

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airsavings:
Hello!

We are getting bombarded by spammers on the chat window. We have a tough time keeping up with the spammers. Is there a way to block IPs, or disallow links in the chat window? There has to be a way to control this. We just had 4 - 5 concurrent users spamming us.

Sincerely

faf:
To fight spammers you could (supposing that you use the latest stable version of Mibew, which is 1.6.7):


* Settings -> Optional Services -> Enable "Pre-chat survey" -> Force visitor to enter a verification code
* Settings -> Optional Services -> Enable feature "Malicious Visitors"
Though, one should understand that the latter option is not preventing visitors from blocked IPs to start a chat. It will just mark their chats as spam on the visitors page.

airsavings:
Thank You! I just enabled it. Let's hope it works.

airsavings:
One silly question. Are all the spam messages getting stored on our server? Can we go and delete them from history?

faf:

--- Quote from: airsavings on November 21, 2013, 06:43:25 PM ---Are all the spam messages getting stored on our server? Can we go and delete them from history?

--- End quote ---

I'm afraid they will. And, at least in case of Mibew 1.6.x, the only way to delete them is to do it manually in the database.

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