General > Support

Can't answer visitor chat requests

(1/2) > >>

fnoss:
Hi all,

Kudos to the developer/s for creating this little gem!  I'm just about to start up a little business (with no money) and webim is both free and very useful.

I am however having some teething problems which are stopping me from appreciating it fully.  I've installed webim on my hosting account and placed a button in my opencart store. To test that it was working I initiated a chat from the store by clicking the button.  I heard the ting in the background and sure enough, a "visitor" was waiting to chat in the back-end. 

Unfortunately, when clicking the chat icon in the visitor section, the message window pops up but only displays the message
--- Quote ---old browser is used, please update it

--- End quote ---
I use firefox 25 chrome 31.#### and the latest version of epiphany.  All recieve the same message.

Something I haven't tried is to change the useragent to an older browser so I'll do that now.

As a side issue, how in the world do you clear active chat request that are just sitting there waiting?  I now have about 10 active (i know, I know... click the exit icon, right :-[) but I now need to get rid of the ones already sitting there.

Thanks for the help in advance
Nick

fnoss:
Update: I have tried user agent switching and it did not help in any of the browsers.

Thanks

faf:
First of all, it's not webim. It's mibew. This is absolutely fundamental. :D

Next. We are talking about Mibew Messenger 1.6.8 here, aren't we?

Then. Have you tried to work with our demo using your browser(s)? This is necessary to define whether it is a client-related problem or a server-related one.

fnoss:
hehe, Mibew it is ;D  my brain is always working backwards.

Thanks for the reply.  Yes, I've got 1.6.8 installed through softalicious.

I have tried the demo and everything works as it should through my browser. Must be a server-related problem then.

So, I've just done a reinstall from the softalicous script but this has not helped.  I will now download mibew from this site and install it manually.

I'll keep you posted.  Nothing worse then a thread to a problem you have without a fix  ::)

fnoss:
Oh well, thought installing from a different source would help but it hasn't. Still the same message
--- Code: ---old browser is used, please update it
--- End code ---

I am fully open to any suggestions you might have faf

Thanks

Navigation

[0] Message Index

[#] Next page