Topic: Multiple spammers bombarding our chat window

[airsavings]

Hello!

We are getting bombarded by spammers on the chat window. We have a tough time keeping up with the spammers. Is there a way to block IPs, or disallow links in the chat window? There has to be a way to control this. We just had 4 - 5 concurrent users spamming us.

Sincerely

[faf]

To fight spammers you could (supposing that you use the latest stable version of Mibew, which is 1.6.7):

• Settings -> Optional Services -> Enable "Pre-chat survey" -> Force visitor to enter a verification code
• Settings -> Optional Services -> Enable feature "Malicious Visitors"

Though, one should understand that the latter option is not preventing visitors from blocked IPs to start a chat. It will just mark their chats as spam on the visitors page.

[airsavings]

Thank You! I just enabled it. Let's hope it works.

[airsavings]

One silly question. Are all the spam messages getting stored on our server? Can we go and delete them from history?

[faf]

Are all the spam messages getting stored on our server? Can we go and delete them from history?

I'm afraid they will. And, at least in case of Mibew 1.6.x, the only way to delete them is to do it manually in the database.

[webswat]

Hello,

yeah the spammers flooding me too.
A problem is that the captcha only shows when online, but not in offline message windows,
too easy for spambots. How could we add - best was recaptcha as it's nearly impossible to break automatically - a antispam-captcha
to the offline window?

best regards

[faf]

A problem is that the captcha only shows when online, but not in offline message windows, too easy for spambots. How could we add - best was recaptcha as it's nearly impossible to break automatically - a antispam-captcha
to the offline window?

You just need to enable this feature:

• Settings -> Optional Services -> Force visitor to enter a verification code when leaving message

[webswat]

A problem is that the captcha only shows when online, but not in offline message windows, too easy for spambots. How could we add - best was recaptcha as it's nearly impossible to break automatically - a antispam-captcha
to the offline window?

You just need to enable this feature:

• Settings -> Optional Services -> Force visitor to enter a verification code when leaving message

Ah, thanks faf, the last option ; ) solved.