Topic: How To Add Replies?

[covalty]

How do I add replies? I was chatting with a client and I saw the replies drop down with some replies saying "hello, how may I help you?" and another one. I would like to add a reply so when the client leaves the chat, the operator can say "Thank you for contacting us. Make sure to email us" or whatever.

Thanks

[faf]

They called 'Canned Messages'. See the appropriate link in the administrative menu.