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How To Add Replies?

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covalty:
How do I add replies? I was chatting with a client and I saw the replies drop down with some replies saying "hello, how may I help you?" and another one. I would like to add a reply so when the client leaves the chat, the operator can say "Thank you for contacting us. Make sure to email us" or whatever.

Thanks :D

faf:
They called 'Canned Messages'. See the appropriate link in the administrative menu.

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