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visitors

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Migadito:
Hi,

I have installed the application  :-\, but I have a problem with visitors.

Some visitors are "hanging" there Session expired option Or Clear?

View attach

Dmitriy Simushev:
Hi,

You do not specify version of Mibew you use. Without this info nobody can help you =)

Migadito:
Sorry  ???

using:
1.6.11

Dmitriy Simushev:
Actually it's a known problem. You see, there is two ways to close chat window:
 1. Using browser's window close button.
 2. Using close button in the chat window.

The first way in more general for users but it does not close thread. You've attached a screen shot illustrating this case.

The second way is really close the thread but not all users/operators use it.

The bad news are there is no way to automatically close left threads in Mibew 1.6.x. I can only suggest your operators to click on close icon in the chat window to force threads closing.

At the same time the problem is fixed in Mibew 2.x, left threads are closed by timeout there.

Migadito:
Thank you very much for your help, I'll have to wait for the stable version 2.X to solve this problem



best regards
DM

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