Topic: Abandon Chat / Not Picked chat

[dipbca]

Hi How we can  send mail when an operator not picked the chat after being online, or when 15 chats are in waiting for an operator and same moment 5 left without waiting, In this scenario a mail need to be sent to system that customer left the chat with its preliminary questions.

[Dmitriy Simushev]

Obviously there is no such feature in the core. You have to create a custom plugin for this.

Take a look at Thread > Create and Thread > Close server-side events in the docs (http://docs.mibew.org/development/server-side-events.html#thread-events).