Author Topic: Abandon Chat / Not Picked chat  (Read 4204 times)

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dipbca

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Abandon Chat / Not Picked chat
« on: May 04, 2015, 10:58:29 AM »
Hi How we can  send mail when an operator not picked the chat after being online, or when 15 chats are in waiting for an operator and same moment 5 left without waiting, In this scenario a mail need to be sent to system that customer left the chat with its preliminary questions.

Dmitriy Simushev

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Re: Abandon Chat / Not Picked chat
« Reply #1 on: May 06, 2015, 12:20:46 PM »
Obviously there is no such feature in the core. You have to create a custom plugin for this.

Take a look at Thread > Create and Thread > Close server-side events in the docs (http://docs.mibew.org/development/server-side-events.html#thread-events).