Topic: How to group the continuous message from the same agent?

[Vijay_aarambam]

I want to group the continuous message from same agent.

Example:

Chat Conversation:
Operator: Hi!
Visitor: Hi.
Operator: How may I help you?
Visitor: I need help on ...
Visitor: Also I want to know the details of ...
Operator: Ok. Let me check and update you.

I want the above conversation to be like the following.

Chat Conversation:
Operator: Hi!
Visitor: Hi.
Operator: How may I help you?
Visitor: I need help on ... Also I want to know the details of ...
Operator: Ok. Let me check and update you.


I am using Mibew 2.0 version. I have seen the code is in the default_app.js file. Can anyone please help me to group the continuous message from same agent?