Where can I get the variable to find out the number of users on waiting from the admin panel (from link: /mibew/operator/users.php). I must add this variable to the Welcome message when you start chatting . Now the opening message when you log in to chat is: “Thank you for contacting us. An operator will respond shortly…”
So, adding this variable the welcome message would be: “Thank you for contacting us. You are user n. x waiting ...”.
X is the number of users waiting to chat with the operator.
Thank you