I have searched the forum. I could not find anyone having same issue as mine. This started several months ago. We just thought it is caused by new browser versions and it would probably be fixed in later versions. I was using 1.16.12 and I upgraded to 2.1.0 to see if this is fixed and still having same problem.
When the visitor sends a chat, if the admin side visitors window is not selected as active tab in the browser, it will not sound chat notification. But it only happens with first chat of the day. After that following chat requests do create notification sound. So we have been, every morning, send a test chat ourselves. If we forget to do this, the chat requests sometimes went unanswered. This happened in more than one computer. We mainly used chrome.
I am not sure I need to change anything in browser settings. Any help would be appreciated.
Mibew Web Messenger
