I believe this is for the website visitor and not the operator.
Yep, I totally missed that.
I see how that could be a big problem for mobile visitors.
I did some testing to write a mod for this. I was successfully able to make a hide button that minimized the chat window but ran into a problem of getting the chat to come back afterwards so that will require some more testing.
Speaking about mobile, I have put together a page that attempts to enhance the mobile user's experience.
Could you post a screenshot to this? . . . I am lazy and don't want reset the stuff I am doing with redesigning.
The chat window code still uses HTML 4 so it is not optimized for mobile.
Yea, that is unfortunate but that is something I will be fixing as well. My redesign will be responsive so mobile users will have a much better experience . . . provided I fix that hide button issue.
but ran into a problem of getting the chat to come back afterwards
issue solved . . . chat window prototype of minimize and restore functionality for Mibew is working well. It's not ready for deployment or testing in scale but at this point . . . it does work.
I think it would be best to include it in my redesign rather than adding it as a separate plugin.