General > Support

Sending a message (email) when no operator available is running non stop

(1/2) > >>

thibault:
Hello,
Can somebody help me, when I try to send a email (message) when no operator is available, so I have filled the followinf fields: Your email, your name, Message and hit the "Send" button. The email is sent correctly because I have received it but the problem is that the email form is still displayed afterwards I hit "Send" button and  the blue loop indicating that something is running non stop is displayed in my form screen.
Normally, after I hit the Send button I am supposed to see another page saying email successfully sent or stuff like that right?

Please let me know if you see the problem.

Thank you very much

 

thibault:
Please help me.
Can someone confirm me that there should be display message like
"Thank you for your message. We'll answer your query by email as soon as possible." when the visitor sends an email (when no operator available)?

My problem is: I receive the email sent successfully when the visitor click on "Send" button to send the email but, no message is displayed on the screen, Instead of the message, the form is still displayed and I have the ajax-loader.gif displayed behind the form.
Please help me if you can.

Thank you very much for your help

scalior:
Hello,

Did you test against the demo server (https://mibew.org/demo2)? What results do you get?

Is the error happening only on your server? If so, may be there is something not configured properly on your server, and you may experience other issues, not just that.

I also assume that you are using the latest version of Mibew (2.1.0).

thibault:
Hello Scalior,

Yes I am using Mibew version 2.1.0. The error happens on my server. I am trying to understand what could causes this problem. I do not see the problem.
This is the URL of the generated web page when I click on "Send" button:
http://localhost:9090/mibew/index.php/chat?locale=en&url=localhost%3A9090%2FmibewTest.html&referrer=

On the demo version, I do not have the url so I can not compare it. It seems like "referrer=" parameter is added but doesn t have a value.
When I put my mouse over the "Site consultant OFFLINE Leave Your Message" link, I have the following URL:"http:/localhost:9090/mibew/index.php/chat?locale=en
And when I click on this link, the url of the generated web page form is http://localhost:9090/mibew/index.php/chat?locale=en&url=localhost%3A9090%2FmibewTest.html&referrer=
I know the action invoked when we click on the chat link is UserChatController::startAction

Please let me know if you have an idea, I really appreciate.

Thank you very much

thibault:
Scalior,

Do you have an idea please?
Thank you

Navigation

[0] Message Index

[#] Next page