Hey Eddybaur,
Thanx for your help. That problem is now fixed.
Next problem is: when an operator logs on it seems to take quite a time before he/she can be seen as operator on-line both in the admin page and in the website. Is this normal?
.... and the system appears to log the operator out of its own accord ..... Is this normal?
Also is there any way to advise an operator that there are chats waiting to be dealt with, like a pop-up window for example .....
Thanx again