Topic: how to clear the list of awaiting visitors

[27fz]

how to clear the list of awaiting visitors ?

[Eddybaur]

click on their name to prompt a chat then press the red x button.

[27fz]

click on their name to prompt a chat then press the red x button.

Tanks a lot.

[TheStranger]

Hi,

i found a bug. If the visitor close the chat with the window-x and not with the red x from the chat, the visitor is still shown in the list of visitors. I'm the admin and can't close the chat (click on name and close with red x).

How can i clear the list of visitors?

Thanks for help!

P.S. OK i found a way - i take over the chat from the other operator and then i can close the chat. But this way is not optimal if there a lot of missed visitors!!!

[Sheldmandu]

This is more of a process issue rather than a technical one and it's best solved by getting your operators to do the closing.  Although it may be a good enhancement to add some additional buttons into the Visitors screen that are only visible to admins.