General > Support
LiveChat window defaulting to operator not available
(1/1)
wal.rus:
I have installed WebIM successfully. When I log in and then test LiveChat, window opens to operator not available (email messaging works OK). How do I force it to show an operator is available? I cannot see anything in admin under operator that can change the status.
I also want to change the colour of the "Close" text next to the Close button in the pop-up window. I cannot find a class in Styles.css. How do I change the colour? I tried adding an inline style in Properties but it didn't work. BTW, I think that file would be easier to find if it were in a languages folder and named something like language.xml You could even have two files to make it easier to edit: front_language and admin_language
Thanks.
jrgmayo:
You need to go first to ......
http://www.xxxxxxxxxxxxxxx.com/webim/operator/login.php and login... here show visits
and in your web site show operator available....
Bye...
I dont speak English...... ;)
wal.rus:
Thanks. Your English is pretty good for someone who doesn't speak it. :)
The problem is I am logged in but the window still defaults to operator not available. I even created an extra operator. No joy.
I did manage to change the color of the Close text. And this looks like a bug: the image for all the Close links points to back.gif, and not close.gif
Inspirer:
You should be monitoring your "List of awaiting visitors" page ;)
Back to close... Nice ;) I'll fix it
Evgeny.
Navigation
[0] Message Index
Go to full version