I had someone refer me to this site and I am glad they did. This application will allow me to provide much better and superior support to my current and or potential new customers. This should increase my sales conversion rate dramatically. Offering live chat to customers or potential customers will let them know and or give them the impression that this is a real and legitimate business. This should help add credibility to my business and in the long run help my bottom line (profitability). Thanks again for offering such a great application.