General > Support

kicking off operators that don't logoff.

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cdev:
When operators forget to log off, the chat button still shows as online or that there was an open operator in the queue when they were away.


I found a partial solution where I can set opening hours, thank to bheirman
https://mibew.org/forums/index.php?topic=471.0

This works great if operators forget to logoff during offline hours, but not if they take breaks or leave early during opening hours.
I wish there was a way I could code users to do things correctly, lol.

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