Mibew Messenger Community

General => Support => Topic started by: Migadito on January 14, 2015, 03:42:43 PM

Title: visitors
Post by: Migadito on January 14, 2015, 03:42:43 PM

Hi,

I have installed the application  :-\, but I have a problem with visitors.

Some visitors are "hanging" there Session expired option Or Clear?

View attach

Title: Re: visitors
Post by: Dmitriy Simushev on January 14, 2015, 05:40:06 PM

Hi,

You do not specify version of Mibew you use. Without this info nobody can help you =)

Title: Re: visitors
Post by: Migadito on January 14, 2015, 06:10:16 PM

Sorry  ???

using:
1.6.11

Title: Re: visitors
Post by: Dmitriy Simushev on January 14, 2015, 08:53:07 PM

Actually it's a known problem. You see, there is two ways to close chat window:
 1. Using browser's window close button.
 2. Using close button in the chat window.

The first way in more general for users but it does not close thread. You've attached a screen shot illustrating this case.

The second way is really close the thread but not all users/operators use it.

The bad news are there is no way to automatically close left threads in Mibew 1.6.x. I can only suggest your operators to click on close icon in the chat window to force threads closing.

At the same time the problem is fixed in Mibew 2.x, left threads are closed by timeout there.

Title: Re: visitors
Post by: Migadito on January 15, 2015, 04:18:14 PM

Thank you very much for your help, I'll have to wait for the stable version 2.X to solve this problem



best regards
DM

Title: Re: visitors
Post by: faf on January 15, 2015, 10:30:41 PM

Just want you to know, that Mibew Messenger 1.6.11 is outdated and contains known vulnerabilities. Probably you'd better update to 1.6.14 while you're waiting...