Mibew Messenger Community

General => Support => Topic started by: Par2d2 on February 18, 2015, 03:58:12 PM

Title: Mibew not starting chats
Post by: Par2d2 on February 18, 2015, 03:58:12 PM

Hi,

When I try and run mibew on my server, the program will start up but not start a chat or send a message and  hangs on what looks like a loading screen with the round circles spinning can any one help  please

Title: Re: Mibew not starting chats
Post by: Dmitriy Simushev on February 19, 2015, 09:27:12 AM

Nobody can help you without details about the problem:

  1. What version of Mibew do you use?
  2. What browser do you use?
  3. Does Mibew demo (https://mibew.org/demo2 for Mibew 2.0.0-beta.2) work with your browser?
  4. Did you try to use another browser?
  5. Are there any records in web-server's error log?
  6. What about server OS (name, version)
  7. What version of PHP do you use?

... and so on.

Title: Re: Mibew not starting chats
Post by: Par2d2 on February 19, 2015, 09:47:17 AM

1. What version of Mibew do you use?
I have tried mibew-2.0-alpha3 and Mibew 2.0.0-beta.2
Both work on my local machine however when I move them to the sever they stop at the chat bit also will not send offline messages
I have tired IE, chrome and firefox
I have checked the server log and I get no error message :(
Im using
PHP 5.6.5
MySQL 5.6.21
apache 2.4
my OS is windows 7
the server OS is Windows server 2012

Title: Re: Mibew not starting chats
Post by: Par2d2 on February 19, 2015, 09:48:12 AM

Also the Demo works

Title: Re: Mibew not starting chats
Post by: Dmitriy Simushev on February 19, 2015, 02:50:55 PM

Make sure PHP logs all errors. You can set the following directive in PHP's config file:

Code: [Select]

error_reporting = E_ALL
Is there something in web-browser console? For modern browsers the console can be opened by pressing F12 key.

Title: Re: Mibew not starting chats
Post by: Par2d2 on February 19, 2015, 03:00:27 PM

I have already checked this I have no errors in php, javascript.

I have used version 1.6.15 and it seem to be working ok 

Title: Re: Mibew not starting chats
Post by: Dmitriy Simushev on February 19, 2015, 08:19:23 PM

Frankly, we did not test Mibew on Windows server. Are there any custom firewalls that can block Mibew traffic?

UPD: Do you have a kind of proxy that can cut traffic?

Title: Re: Mibew not starting chats
Post by: Par2d2 on February 20, 2015, 10:23:52 AM

Yes but I disabled it, to test to see if that was a problem 

Title: Re: Mibew not starting chats
Post by: Dmitriy Simushev on February 20, 2015, 02:35:14 PM

It seems that there is a problem between your web server and a browser. So here is the next bunch of questions:

1. You told that your firewall is disabled, but what about proxy?
2. Do you have any firewalls/anti-virus programs on your local machine?
3. Did you try to start chat from another computer?

Also check apache's access log. Are there any requests with 4xx or 5xx result codes?