Mibew Messenger Community

General => Support => Topic started by: thibault on June 03, 2016, 07:18:54 PM

Title: Query failed when trying to display client chat
Post by: thibault on June 03, 2016, 07:18:54 PM

Hello all,
I have a strange situation: when I click on the chat link to access to the chat client (ONLINE), I have the following message:

Query failed: Duplicate entry '09c8e96ce3ff58d1923cca15f131ef81e9bc5e48' for key 'hash'

I do not understand because yesterday, everything was working correctly. Please help me!!

Thank you very much

Title: Re: Query failed when trying to display client chat
Post by: scalior on June 03, 2016, 07:36:12 PM

This has to do with the "translation" table. The hash column has a unique index on it. Somehow by you clicking the chat link it is trying to insert something into that table and that fails because of a conflict. Not sure what is happening but this should give you some direction to work with.

Good luck!

Title: Re: Query failed when trying to display client chat
Post by: thibault on June 03, 2016, 07:52:35 PM

Scalior,
You are AMAZING !!!!!! I resolved the problem. Thank you very much for your help