Mibew Messenger Community

General => Support => Topic started by: sunitc on March 10, 2022, 11:29:49 AM

Title: Not able to get the chat window open
Post by: sunitc on March 10, 2022, 11:29:49 AM
Hi, I am trying to install Mibew 3.3.0 on PHP 7.0.27. Everything installed ok. I was able to log in to the operator and was able to see the operator's dashboard.
But whenever I am trying to open the chat window, it's a blank page with the below errors in the console:

Failed to load resource: the server responded with a status of 404 (Not Found)
underscore-min.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
backbone.marionette.min.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
backbone-min.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
templates.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
validator.min.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
mibewapi.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
default_app.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
chat_app.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
scripts.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
backbone.marionette.min.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
validator.min.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
templates.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
mibewapi.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
default_app.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
translation.js:1 Uncaught ReferenceError: Mibew is not defined
    at translation.js:1
chat_app.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
scripts.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
jquery.min.js:2 jQuery.Deferred exception: Cannot read property 'start' of undefined TypeError: Cannot read property 'start' of undefined
    at HTMLDocument.<anonymous> (http://localhost/chat/mibew_new_test/chat?locale=en:28:62)
    at e (http://localhost/chat/mibew_new_test/js/vendor/jquery/dist/jquery.min.js:2:30038)
    at t (http://localhost/chat/mibew_new_test/js/vendor/jquery/dist/jquery.min.js:2:30340) undefined
S.Deferred.exceptionHook @ jquery.min.js:2
jquery.min.js:2 Uncaught TypeError: Cannot read property 'start' of undefined
    at HTMLDocument.<anonymous> (chat?locale=en:28)
    at e (jquery.min.js:2)
    at t (jquery.min.js:2)
Title: Re: Not able to get the chat window open
Post by: faf on March 10, 2022, 04:23:57 PM
To begin with, you have not a single chance. Mibew Messenger 3.3.0 was released one year ago (so, it's outdated). And as it was clearly stated (https://mibew.org/announcements/2021/03/18/mibew-messenger-3-3-0-and-a-couple-of-plugins-has-been-released) back then this release requires PHP 7.1.3 or higher. As of PHP 7.0.27, the latest release of branch 7.0 was 7.0.33 and it's EOL was at 2019-01-10.

And as of you errors, there is something wrong either with your web server settings, or with your installation. A browser just couldn't get required static js files.