Mibew Messenger Community

General => Support => Topic started by: techgaia on May 28, 2009, 02:08:31 AM

Title: Canned Messages
Post by: techgaia on May 28, 2009, 02:08:31 AM

How do i use the canned messages feature? I see a section where you can edit the message. I put my text there, but when a new chat comes in, i dont see that message displayed in the visitor's window (the visitor is on the desk beside me for testing  ;))

Title: Re: Canned Messages
Post by: agentili on May 28, 2009, 02:20:24 AM

on the bottom left there is a scroll field, they are all ur canned message

Title: Re: Canned Messages
Post by: Sheldmandu on May 28, 2009, 10:51:12 AM

Canned messages are to save you typing, they are not automated messages that the visitor sees when they first open the chat.  If you want to change that you need to find the message that currently appears in the language file and edit that.  You can do that via the admin interface.

Title: Re: Canned Messages
Post by: techgaia on May 31, 2009, 02:01:37 AM

@Sheldmandu, worked great. thanks much...