Mibew Messenger Community

General => Support => Topic started by: dilby on September 29, 2015, 04:49:50 PM

Title: Visitors disappearing from waiting list
Post by: dilby on September 29, 2015, 04:49:50 PM

Hi all - I'm testing out this on a site but the users waiting in the list disappear sometimes, and it seems that if i and another user are logged in as operators, only the person speaking to that user can see them in the waiting list - as soon as the operator talks to them then they disappear from the list for everyone else.

Does anyone know what could be causing this?

Thanks

Title: Re: Visitors disappearing from waiting list
Post by: scalior on September 30, 2015, 08:07:03 AM

It will be difficult for anyone to help you. There are no details in your question. For example what version of Mibew are you using? What are the permissions set for the operators in question? If you provide some details, you could be better assisted.

You should read the sticky thread in the support section (https://mibew.org/forums/index.php/topic,191523.0.html) for best practices on how to search & solicit a solution.