Mibew Messenger Community

General => Support => Topic started by: ctrip on April 29, 2014, 04:48:48 PM

Title: Problem with the chat button link
Post by: ctrip on April 29, 2014, 04:48:48 PM

HI, I installed mibew chat, everything works fine, except when I click in the chat button (code generated in the admin section).
The mibew installation is in a different server than my website.
When I clicked on the chat button I get this error (image attached) (http://support.tripven.net/mibew/images/capture.png)

And the strange thing is if I remove the parameter referer and url  like this: http://support.tripven.net/mibew/client.php?locale=en&style=silver
It works perfect!!!

so the link generated is not working:
http://support.tripven.net/mibew/client.php?locale=en&style=silver&url=http%3A//www.caribbean-trip.com/esp/actividades.asp&referrer=http%3A//www.caribbean-trip.com/esp/hoteles_destinos.asp

And this is working fine:
http://support.tripven.net/mibew/client.php?locale=en&style=silver

any ideas about this problem?

thanks!

Title: Re: Problem with the chat button link
Post by: faf on April 29, 2014, 05:34:22 PM

It reminds me of this issue (http://mibew.org/forums/index.php/topic,191527.msg197480.html).

Actually, if you'll try to open any (even non-existent) URL from your site with the rererrer param equal to some other URL, you'll get the same error.

Here, take a look: http:// support.tripven.net/aaa.php?referrer=http%3A//example.com

It's invalid server configuration.

Title: Re: Problem with the chat button link
Post by: ctrip on April 29, 2014, 08:56:33 PM

ok,thanks for the reply,
if you said, that is a server configuration, wich should be the correct configuration? or what I have to do to correct this issue?

thanks!

Title: Re: Problem with the chat button link
Post by: ctrip on April 29, 2014, 09:45:45 PM

Solved.... THe customer support guy told me there was a security setting, he whitelist my domain and voila!!