Mibew Messenger Community

General => Support => Topic started by: alfredosimoes on August 03, 2015, 02:57:27 PM

Title: Network problems detected. Please refresh the page.
Post by: alfredosimoes on August 03, 2015, 02:57:27 PM

I have Mibew 2.10 installed and i am receiving frequently the message "Network problems detected. Please refresh the page."

I already reported the problem to my ISP and hosting supplier to ensure that the environment has the prerequisites indicated by mibew.org and they ensured that everything is ok.

I would like to have mibew working fine and i woud like to have any help / suggestions to solve the problem.

Thanks in advance and best regards.

Alfredo Simões

Title: Re: Network problems detected. Please refresh the page.
Post by: faf on August 07, 2015, 09:05:10 AM

You have already asked it: https://mibew.org/forums/index.php/topic,191411.msg198633.html#msg198633

And you have already got the answer: https://mibew.org/forums/index.php/topic,191411.msg198634.html#msg198634

Title: Re: Network problems detected. Please refresh the page.
Post by: alfredosimoes on August 17, 2015, 09:52:45 PM

Thanks for your answer.

I read the post several times but i did not understand which is the solution to overcome the problem.

I did understand that you mean there is internal server error.

How do i find it to transmit to my hosting supplier?

Sorry for the request but i need additional help.

Thanks

Alfredo Simões

Title: Re: Network problems detected. Please refresh the page.
Post by: Dmitriy Simushev on August 21, 2015, 10:34:41 AM

First of all, you should ask your hosting provider about restrictions of connections count to server per client. Some hosting providers  use such restrictions to prevent DDoS attacks.

Title: Re: Network problems detected. Please refresh the page.
Post by: alfredosimoes on October 14, 2015, 11:05:32 AM

Hosting provider has been contacted and he ensured that there are NO restrictions at all. Problem continues to happen.

Title: Re: Network problems detected. Please refresh the page.
Post by: Dmitriy Simushev on October 14, 2015, 11:30:28 AM

Then you have some problems with network connection.

You see, when Mibew cannot deliver ten or more info packages in a row to the server it shows "Network problems detected. Please refresh the page." pop up. So, your server has no restrictions (of course if your hosting provider does not lie to you) and process all incoming requests it receives. But the packages are still lost. So the only possible problem is your poor network connection.

Title: Re: Network problems detected. Please refresh the page.
Post by: alfredosimoes on October 29, 2015, 10:33:28 AM

Thanks for your reply.
I tested this situation at another location with a good fiber internet connection and it still happens.
Just in case the hosting provider is lying to me, there is any way to trace the problem to diagnose it?
Thanks and regards.

Title: Re: Network problems detected. Please refresh the page.
Post by: Dmitriy Simushev on October 30, 2015, 12:30:58 PM

Well, you can open developer's tool (F12 in Firefox) and check state of continuous requests to the server. Response code of such requests can give you more info about the problem.