Mibew Messenger Community

General => Support => Topic started by: gw_chat on October 30, 2015, 06:37:54 PM

Title: Chat window freezing
Post by: gw_chat on October 30, 2015, 06:37:54 PM

We really like the Mibew chat and integrated on our website www.grantwatch.com
We have installed the latest version of Mibew.
The chat window is freezing sometimes, probably when the operator and visitor typing at the same time. We have already tried in several browser like firefox, chrome and internet explorer.
Please let us know how to resolve the issue.

Thanks!

Title: Re: Chat window freezing
Post by: Dmitriy Simushev on December 02, 2015, 01:22:36 PM

Is the problem reproduced at demo installation (https://mibew.org/demo2)?

Title: Re: Chat window freezing
Post by: gw_chat on December 03, 2015, 08:24:18 PM

Looks like the demo is not working, the chat window says not found and keeps on loading.

Title: Re: Chat window freezing
Post by: Dmitriy Simushev on December 03, 2015, 09:47:03 PM

It's strange. Could you attach a screen shot?

Title: Re: Chat window freezing
Post by: scalior on December 04, 2015, 04:35:33 AM

Hi gw_chat,

Quote from: gw_chat on December 03, 2015, 08:24:18 PM

Looks like the demo is not working, the chat window says not found and keeps on loading.

This issue is probably not related to your original issue but it seems very similar to this issue https://mibew.org/forums/index.php/topic,191941.0.html
We have not been able to consistently reproduce it; you can go through that thread and if it the same and you can add better reproduction steps that will be awesome. There is also a screenshot there. You can compare it to what you were seeing with the demo site.

Eyong