Topic: Using webim on several sites with one central operator console - New

[dmcdaniel]

Hello Everyone,

This is a build on SimplyFat's original build. I have edited it so that it will NOT show the webpage groups in the chat area.

1) Create a file called custom.php inside the libs directory - Add the following information to it:

Code: [Select]

<?php

function text_verwursten($key, $val, $locale) {
$company = getCompanyDetails();

switch ($key) {
case 'chat.window.title.agent': case 'chat.window.title.user': case 'site.title':
return $company['name'];

case 'mail.user.history.subject':
return $company['name'] . ': ' . ($locale == 'de' ? 'Chat-Protokoll' : 'dialog history');

case 'site.url':
return $company['url'];

default: 
return $val;
}
}

function settings_verwursten($key, $val) {
$company = getCompanyDetails();

switch ($key) {
case 'hosturl':
return $company['url'];
case 'title':
return $company['name'];
case 'logo': 
return $company['logo'];
case 'email': 
return $company['email'];
case 'chattitle':
return $company['name'] . ' ' . $val;
default: 
return $val;
}
}

function getCompanyDetails() {
$ret = array();
switch ($_SERVER['SERVER_NAME']) {
case 'support.company1.com':
$ret['name'] = 'Company 1';
$ret['url'] = 'http://www.company1.com/';
$ret['email'] = 'mail@company1.com';
$ret['logo'] = 'http://www.company1.com/images/logo.jpg';
break;
default: 
$ret['name'] = 'Company 2';
$ret['url'] = 'http://www.company2.com/';
$ret['email'] = 'mail@company2.com';
$ret['logo'] = 'http://www.company2.com/images/logo.jpg';
}
return $ret;
}

?>


2) go to libs/common.php and add the following line

Code: [Select]


require_once('custom.php');


3) Change one line in "load_messages"-function (see comment "CUSTOM") in lib/common.php

Code: [Select]


function load_messages($locale) {
global $messages, $webim_encoding, $output_encoding;
$hash = array();
$current_encoding = $webim_encoding;
$fp = fopen(dirname(__FILE__)."/../locales/$locale/properties", "r");
while (!feof($fp)) {
$line = fgets($fp, 4096);
$keyval = split("=", $line, 2 );
if( isset($keyval[1]) ) {
$keyval[1] = text_verwursten($keyval[0], $keyval[1], $locale); // CUSTOM
if($keyval[0] == 'encoding') {
$current_encoding = trim($keyval[1]);
} else if($keyval[0] == 'output_encoding') {
$output_encoding[$locale] = trim($keyval[1]);
} else if( $current_encoding == $webim_encoding ) {
$hash[$keyval[0]] = str_replace("\\n", "\n",trim($keyval[1]));
} else {
$hash[$keyval[0]] = myiconv($current_encoding, $webim_encoding, str_replace("\\n", "\n",trim($keyval[1])));
}
}
}
fclose($fp);
$messages[$locale] = $hash;
}


4) Replace the following code in lib/common.php

Code: [Select]


function loadsettings()
{
global $settingsloaded;
if (!$settingsloaded) {
$link = connect();
loadsettings_($link);
mysql_close($link);
}
}


Replace with:

Code: [Select]


function loadsettings() {
global $settingsloaded, $settings_in_db, $settings;
if($settingsloaded) {
return;
}
$settingsloaded = true;

$link = connect();
$sqlresult = mysql_query('select vckey,vcvalue from chatconfig',$link) or die(' Query failed: '.mysql_error().": ".$query);

while ($row = mysql_fetch_array($sqlresult, MYSQL_ASSOC)) {
$name = $row['vckey'];
$settings[$name] = settings_verwursten($name, $row['vcvalue']); // CUSTOM
$settings_in_db[$name] = true;
}
mysql_free_result($sqlresult);
mysql_close($link);
}


5) Go into styles/default/templates/survey.tpl and edit the following code:

Code: [Select]


${if:groups}
<tr>
<td class="text">${msg:presurvey.department}</td>
<td>
<select name="group" style="min-width:200px;">${page:groups}</select>
</td>
</tr>


replace with:

Code: [Select]


${if:groups}
<tr>
<td class="text"></td>
<td>
<select name="group" style="display:none;">${page:groups}</select>
</td>
</tr>


6) Do this for styles/original/templates/survey.tpl and styles/simplicity/templates/survey.tpl

7) Go into operator/users.php and find:

Code: [Select]


$page['showpopup'] = $settings['enablepopupnotification'] == '1' ? "1" : "0";


Replace with:

Code: [Select]


$page['showpopup'] = $settings['enablepopupnotification'] == '1' && $_SESSION['operatorgroups'] != "" ? "1" : "0";


* Note: Most of this trick was from two people on the site, SimplyFat and xupaosso. I did some basic addition and cleaned the code up a little bit. All thanks goes to them!

[kyle123]

this doesn't work unable to save settings

[bobscan]

I concur, this breaks save function of the operator's settings page. Unfortunate, because this would be a very useful extension  for those with multiple frontends.