« previous next »
Pages: [1]   Go Down

Author Topic: When textarea is closed automatically in Visitors Chat page?  (Read 6267 times)

0 Members and 1 Guest are viewing this topic.

yaseer_jaffar

  • Sr. Member
  • ****
  • Posts: 25
When textarea is closed automatically in Visitors Chat page?
« on: August 25, 2015, 12:38:41 PM »
I am using Mibew 2.0.0 Version.

In the Visitors Chat page, textarea is getting closed automatically at a particular time. I am not sure why the chat window is getting closed, that is unable to chat after that.
I think we can set these time in the settings or somewhere but I am not sure.

Can anyone please help me? Thanks in advance.
Logged

Dmitriy Simushev

  • Moderator
  • Native
  • *****
  • Posts: 345
Re: When textarea is closed automatically in Visitors Chat page?
« Reply #1 on: October 30, 2015, 12:50:07 PM »
Normally the textarea is closed for client only if the operator left the dialog. Is it you case?
Logged

yaseer_jaffar

  • Sr. Member
  • ****
  • Posts: 25
Re: When textarea is closed automatically in Visitors Chat page?
« Reply #2 on: October 30, 2015, 12:58:34 PM »
Hi Dmitriy Simushev, How are you? Glad to see your reply  :)

The operator and visitor not left the dialog. But, the textarea is getting closed after sometime.

Is there any other reason for the cause of textarea close?
Logged

Dmitriy Simushev

  • Moderator
  • Native
  • *****
  • Posts: 345
Re: When textarea is closed automatically in Visitors Chat page?
« Reply #3 on: December 02, 2015, 12:53:38 PM »
Well, I know nothing about another reasons. The only thing I could suggest is to check network connection. Is there any errors in browser's console?
Logged

Dmitriy Simushev

  • Moderator
  • Native
  • *****
  • Posts: 345
Re: When textarea is closed automatically in Visitors Chat page?
« Reply #4 on: December 02, 2015, 01:13:08 PM »
Logged
Pages: [1]   Go Up
« previous next »