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Author Topic: When textarea is closed automatically in Visitors Chat page?  (Read 6481 times)

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yaseer_jaffar

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When textarea is closed automatically in Visitors Chat page?
« on: August 25, 2015, 12:38:41 PM »
I am using Mibew 2.0.0 Version.

In the Visitors Chat page, textarea is getting closed automatically at a particular time. I am not sure why the chat window is getting closed, that is unable to chat after that.
I think we can set these time in the settings or somewhere but I am not sure.

Can anyone please help me? Thanks in advance.
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Dmitriy Simushev

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Re: When textarea is closed automatically in Visitors Chat page?
« Reply #1 on: October 30, 2015, 12:50:07 PM »
Normally the textarea is closed for client only if the operator left the dialog. Is it you case?
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yaseer_jaffar

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Re: When textarea is closed automatically in Visitors Chat page?
« Reply #2 on: October 30, 2015, 12:58:34 PM »
Hi Dmitriy Simushev, How are you? Glad to see your reply  :)

The operator and visitor not left the dialog. But, the textarea is getting closed after sometime.

Is there any other reason for the cause of textarea close?
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Dmitriy Simushev

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Re: When textarea is closed automatically in Visitors Chat page?
« Reply #3 on: December 02, 2015, 12:53:38 PM »
Well, I know nothing about another reasons. The only thing I could suggest is to check network connection. Is there any errors in browser's console?
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Dmitriy Simushev

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Re: When textarea is closed automatically in Visitors Chat page?
« Reply #4 on: December 02, 2015, 01:13:08 PM »
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