Author Topic: Mibew 2.1.2+Wurrd 1.2.1.31 No messages in Wurrd  (Read 1571 times)

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Alexey

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Mibew 2.1.2+Wurrd 1.2.1.31 No messages in Wurrd
« on: December 18, 2016, 06:10:59 AM »
Hello!


I installed Mibew 2.1.2, set button on site. All works very well.
Then I setup on android Wurrd 1.2.1.31 and set online time for oprator.
Button on site is green, operator is online, but when I open chat on site, I get message:
08:55:22 Thank you for contacting us. An operator will be with you shortly.
Thats all. No mesaages in wurrd :(

/mibew/index.php/wurrd/clientinterface/serverinfo show:
{"message":"Success","apiversion":"1005","usepost":true}

http://wurrdapp.com/diagnostics/testwurrd.php [nofollow] show:

Chat server: http://***.***.ru/mibew/
API Version: 1005
Use POST flag from chat server: true

Operator: alexey

Start login testing...
Login success

Start check for updates testing...
Error testing check for updates! Returned message:
Failed to check for updates. Stopping tests here
Testing complete

Click the back button to run another test

So, question:
what I did wrong?
Where my messages in wurrd?

System information
You are using:
2.1.2
Installed localizations:
en
Environment:
PHP 5.6.28-pl0-gentoo PDO/1.0.4dev pdo_mysql/1.0.2 gd curl mbstring

Wurrd:AuthAPI 0.1.5
Wurrd:ClientInterface 1.0.5


scalior

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Re: Mibew 2.1.2+Wurrd 1.2.1.31 No messages in Wurrd
« Reply #1 on: December 19, 2016, 01:45:54 PM »
Hello Alexey,

Sorry to see that you're having issues. From the results of the tests one can see that there is a problem so the app cannot receive new messages. It's also difficult to tell what is wrong just by looking at the results. Given that every server configuration is different, please set up a private/limited space for me on your server to test -- I will be needing FTP access together with the URL of the test Mibew installation. Once I get these I can debug on your server to determine the issue.

Thanks.

Alexey

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Re: Mibew 2.1.2+Wurrd 1.2.1.31 No messages in Wurrd
« Reply #2 on: December 19, 2016, 11:23:52 PM »
Thank you for answer!

I send login/pass by PM

Alexey

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Re: Mibew 2.1.2+Wurrd 1.2.1.31 No messages in Wurrd
« Reply #3 on: December 26, 2016, 11:35:30 PM »
Answer from scalior:
Quote from: scalior
I have looked at the issue and it has to do with PHP 5.6. You can see from here:
http://stackoverflow.com/questions/26261001/warning-about-http-raw-post-data-being-deprecated

Do you have access to your php.ini file? You would have to set the following value in your php.ini:

Code: [Select]
always_populate_raw_post_data = -1

It's really worked, thank you very much!

Alexey

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Re: Mibew 2.1.2+Wurrd 1.2.1.31 No messages in Wurrd
« Reply #4 on: March 14, 2017, 03:56:42 AM »
Hello!

I have a new question.
Periodically on the android, the wurrd settings for connecting to the server are reset.

The wurrd works correctly for several days by the timer, and sometimes when switching from offline to online, the operator is not connected, and when I enter wurrd, the initial setup is displayed.


Tell me what could be the problem?

scalior

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Re: Mibew 2.1.2+Wurrd 1.2.1.31 No messages in Wurrd
« Reply #5 on: March 17, 2017, 11:05:51 PM »
Hello Alexey,

The random logouts is a problem that has several causes and we have been trying to address as we go along. The latest version of the app (1.2.3.33) is more stable but still has the logout issues. When this happens, it will either say "session expired" or "server not found". To help, please let me know what the message says and also give me a timestamp when this happens. This will help me try to narrow down the issue. Also, are you running the latest versions of the plugins?

Sincerely,

Eyong
 

Alexey

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Re: Mibew 2.1.2+Wurrd 1.2.1.31 No messages in Wurrd
« Reply #6 on: March 20, 2017, 12:31:25 AM »
Hello, Eyong! You're right, indeed the problem is after the server is unavailable.
In my opinion, the last time there were no reports. I will observe which messages are issued.
I set Log level to debug. Where I can see logs?

app 1.2.3.33
Wurrd:AuthAPI 0.1.5
Wurrd:ClientInterface 1.0.6

Upd:
When connection whith server is lost, I get message:
Wurrd: Server not found. Logging out Alexey at http//.... The chat server or the Wurrd plugins may have been uninstalled from the server
« Last Edit: March 21, 2017, 12:31:42 AM by Alexey »