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[solved] "no operator is available at the moment"

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AmiNimA:
HI, I searched the forum and found a topic with this issue, but NO ANSWER, the topic was too old to get respond due to this message: Warning: this topic has not been posted in for at least 120 days. Unless you're sure you want to reply, please consider starting a new topic.

Any way, when I want to chat with a moderator who is ONline (loged on to his admin area) , this message appears: Sorry, no operator is available at the moment. Please, try again later or ask your question in this form.

I cleaned the cash, and made a group and added the operator to it, but still no one could load the instant messaging window, it just says "send your message...." :-\

I'm using ubuntu 8.10, epiphany and firefox 3. and java is installed.

Thanks in advance
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actually I don't know how, after a night, I woke up and saw it's fixed!!! have no reason for that.
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Eddybaur:
We haven't made that feature available yet.  Of course you could try coding it like you seemed to be doing... but we haven't developed it yet.

AmiNimA:
 ??? excuse me, But I think webim is a web instant messaging system. not a simple "contact us" form. What do you mean you haven't made that feature available yet?!

I think the problem is that even a moderator is loged on, that message appears and the customer cannot have an instant messaging  with the available moderator.

Eddybaur:
OHhhh does the operator have access to all of the Departments (Groups)?

AmiNimA:
YE...S when I made a new operator and a new group, I added the admin and the new moderator to that group. everything looks fine, but I don't know why it doesn't work!

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