Author Topic: awaiting visitors are always "loading"  (Read 21297 times)

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l.dardanelli

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awaiting visitors are always "loading"
« on: December 08, 2009, 09:14:40 PM »
Hi,
i'm a french user, so excuse me for my english...
I've got 2 problems.
First, when a visitor is going to the page webim/client.php?locale=fr, it is said that there is no operator even if i'm connected and i've set "Available" status...
The second point is that the awaiting visitors are always "loading"  at page webim/operator/users.php
Have you ever had these kind of problems?
Thanks
Laurent

Eddybaur

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Re: awaiting visitors are always "loading"
« Reply #1 on: December 08, 2009, 10:25:41 PM »
 Yes, unfortunately, recently, several has posted a ticket on that. Unfortunately, i'm not sure of the fix. We'll obviously check on that.

kingtut0077

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Re: awaiting visitors are always "loading"
« Reply #2 on: December 11, 2009, 02:58:54 PM »
Guys..

I discovered the error and fixed it. There is a problem with users.js (the users javascript file) ...the version that has a * GPL * quote in it, DOES NOT WORK. the one that DOES NOT have the gpl quote, works.


Replace your users.js with this content below:TRY AND SEE...WORKED FOR ME!!

sq.zh=mn.nn();mn.sn(sq.zh,sq.lq,{qn:function(pq){this.oq(pq);this.pq.onComplete=this.ft.on(this);this.pq.jr=this.gt.on(this);this.pq.hr=this._q.on(this);this.pq.timeout=(4693+307);this.frequency=(this.pq.frequency||2);this.at={} ;this._t();} ,gt:function(mu,nu){if(this.pq.ou)this.pq.ou("offline, reconnecting");this.ru();this.su=setTimeout(this._t.on(this),(832+168));} ,_q:function(mu){if(this.pq.ou)this.pq.ou("timeout, reconnecting");this.ru();this.su=setTimeout(this._t.on(this),01750);} ,ru:function(){if(this.at.pq)this.at.pq.onComplete=undefined;clearTimeout(this.su);} ,_t:function(){if(this.pq.$h)this.pq.fq=(this.pq.$h)();this.at=new sq.vq(this.pq.url,this.pq);} ,ft:function(fu){try{var ku=sq.uq(fu);if(ku){(this.pq.lu||sq.kq)(ku);} else{if(this.pq.ou)this.pq.ou("reconnecting");} } catch(e){} this.su=setTimeout(this._t.on(this),this.frequency*(704+296));} } );var _h={mi:function(link,title,ni,qi,width,height,ri){return'<a href="'+link+'"'+(ri!=null?' class="'+ri+'"':'')+' target="_blank" title="'+title+'" onclick="this.newWindow = window.open(\''+link+'\', \''+ni+'\', \'toolbar=0,scrollbars=0,location=0,status=1,menubar=0,width='+width+',height='+height+',resizable=1\');this.newWindow.focus();this.newWindow.opener=window;return false;">'+qi+'</a>';} ,si:function(content){return'<table class="inner"><tr>'+content+'</tr></table>';} ,ti:function(ui,hi,id,ii,ji,ki,yt,li){var oi=2;var link=hi+"?thread="+id;var pi='<td>';if(ji||ii){pi+=_h.mi((li||!ii)?link:link+"&viewonly=true",localized[ji?0:1],"ImCenter"+id,ui,(501+139),(295+185),null);} else{pi+='<a href="#">'+ui+'</a>';} pi+='</td>';if(ji){pi+='<td class="icon">';pi+=_h.mi(link,localized[0],"ImCenter"+id,'<img src="'+qh+'/images/tbliclspeak.gif" width="15" height="15" border="0" alt="'+localized[0]+'">',01200,(437+43),null);pi+='</td>';oi++;} if(ii){pi+='<td class="icon">';pi+=_h.mi(link+"&viewonly=true",localized[1],"ImCenter"+id,'<img src="'+qh+'/images/tbliclread.gif" width="15" height="15" border="0" alt="'+localized[1]+'">',(485+155),(375+105),null);pi+='</td>';oi++;} if(yt!=""){pi+='</tr><tr><td class="firstmessage" colspan="'+oi+'"><a href="javascript:void(0)" title="'+yt+'" onclick="alert(this.title);return false;">';pi+=yt.length>036?yt.substring(0,(19+11))+'...':yt;pi+='</a></td>';} return _h.si(pi);} ,di:function(id,ei){return'<td class="icon">'+_h.mi(qh+'/operator/ban.php?'+(ei?'id='+ei:'thread='+id),localized[2],"ban"+id,'<img src="'+qh+'/images/ban.gif" width="15" height="15" border="0" alt="'+localized[2]+'">',01320,(417+63),null)+'</td>';} } ;sq.fi=mn.nn();mn.sn(sq.fi,sq.lq,{qn:function(pq){this.oq(pq);this.pq.$h=this.$h.on(this);this.pq.ou=this.ou.on(this);this.pq.lu=this.lu.on(this);this.pq.gi=0;this.ai=new Object();this.bi=0;this.t=this.pq.ci;this.vi=new sq.zh(this.pq);} ,$h:function(){return"company="+this.pq.company+"&since="+this.pq.gi;} ,qu:function(du){this.pq.status.innerHTML=du;} ,ou:function(s){this.qu(s);} ,wi:function(ih){var id,xi,yi,ii=false,ji=false,zi=false,ki=null,ei=null;for(var i=0;i<ih.attributes.length;i++){var $i=ih.attributes;if($i.nodeName=="id")id=$i.nodeValue;else if($i.nodeName=="stateid")xi=$i.nodeValue;else if($i.nodeName=="state")yi=$i.nodeValue;else if($i.nodeName=="canopen")ji=true;else if($i.nodeName=="canview")ii=true;else if($i.nodeName=="canban")zi=true;else if($i.nodeName=="ban")ki=$i.nodeValue;else if($i.nodeName=="banid")ei=$i.nodeValue;} function _i(ds,mj,id,nj){var ws=ls.fs(id,mj,ds);if(ws)ws.innerHTML=nj;} var mj=ls.os("thr"+id,this.t);if(xi=="closed"){if(mj){this.t.deleteRow(mj.rowIndex);} this.ai[id]=null;return;} var qj=qs.rs(ih,"name");var rj=qs.rs(ih,"addr");var sj=qs.rs(ih,"time");var tj=qs.rs(ih,"agent");var uj=qs.rs(ih,"modified");var yt=qs.rs(ih,"message");var hj='<td>'+qs.rs(ih,"useragent")+'</td>';if(ki!=null){hj='<td>'+qs.rs(ih,"reason")+'</td>';} if(zi){hj+=_h.di(id,ei);} hj=_h.si(hj);var ij=ls.os("t"+xi,this.t);var jj=ls.os("t"+xi+"end",this.t);if(mj!=null&&(mj.rowIndex<=ij.rowIndex||mj.rowIndex>=jj.rowIndex)){this.t.deleteRow(mj.rowIndex);this.ai[id]=null;mj=null;} if(mj==null){mj=this.t.insertRow(ij.rowIndex+1);mj.className=(ki=="blocked"&&xi!="chat")?"ban":"in"+xi;mj.id="thr"+id;this.ai[id]=new Array(sj,uj,xi);ls.insertCell(mj,"name","visitor",null,null,_h.ti(qj,this.pq.agentservl,id,ii,ji,ki,yt,xi!='chat'));ls.insertCell(mj,"contid","visitor","center",null,rj);ls.insertCell(mj,"state","visitor","center",null,yi);ls.insertCell(mj,"op","visitor","center",null,tj);ls.insertCell(mj,"time","visitor","center",null,this.kj(sj));ls.insertCell(mj,"wait","visitor","center",null,(xi!='chat'?this.kj(uj):'-'));ls.insertCell(mj,"etc","visitor","center",null,hj);if(xi=='wait'||xi=='prio')return true;} else{this.ai[id]=new Array(sj,uj,xi);mj.className=(ki=="blocked"&&xi!="chat")?"ban":"in"+xi;_i(this.t,mj,"name",_h.ti(qj,this.pq.agentservl,id,ii,ji,ki,yt,xi!='chat'));_i(this.t,mj,"contid",rj);_i(this.t,mj,"state",yi);_i(this.t,mj,"op",tj);_i(this.t,mj,"time",this.kj(sj));_i(this.t,mj,"wait",(xi!='chat'?this.kj(uj):'-'));_i(this.t,mj,"etc",hj);} return false;} ,lj:function(){function oj(t,id){var ij=$(id);var jj=$(id+"end");if(ij==null||jj==null){return false;} return ij.rowIndex+1<jj.rowIndex;} var pj=$("statustd");if(pj){var dj=oj(this.t,"twait")||oj(this.t,"tprio")||oj(this.t,"tchat");pj.innerHTML=dj?"":this.pq.noclients;pj.height=dj?(3+2):(20+10);} } ,kj:function(ej){var fj=Math.floor(((new Date()).getTime()-ej-this.bi)/01750);var gj=Math.floor(fj/(38+22));var aj="";fj=fj%(36+24);if(fj<(7+3))fj="0"+fj;if(gj>=074){var bj=Math.floor(gj/(46+14));gj=gj%0x3c;if(gj<012)gj="0"+gj;aj=bj+":";} return aj+gj+":"+fj;} ,cj:function(){for(var i in this.ai){if(this.ai!=null){var value=this.ai;var mj=ls.os("thr"+i,this.t);if(mj!=null){function _i(ds,mj,id,nj){var ws=ls.fs(id,mj,ds);if(ws)ws.innerHTML=nj;} _i(this.t,mj,"time",this.kj(value[0]));_i(this.t,mj,"wait",(value[2]!='chat'?this.kj(value[1]):'-'));} } } } ,lu:function(vj){var wj=false;if(vj.tagName=='threads'){var xj=qs.ks(vj,"time");var yj=qs.ks(vj,"revision");if(xj)this.bi=(new Date()).getTime()-xj;if(yj)this.pq.gi=yj;for(var i=0;i<vj.childNodes.length;i++){var ih=vj.childNodes;if(ih.tagName=='thread')if(this.wi(ih))wj=true;} this.lj();this.cj();this.qu("Up to date");if(wj){$s(qh+'/sounds/new_user.wav');window.focus();if(updaterOptions.showpopup){alert(localized[(1+4)]);} } } else if(vj.tagName=='error'){this.qu(qs.rs(vj,"descr"));} else{this.qu("reconnecting");} } } );function zj(){if($("sidebar")&&$("wcontent")&&$("togglemenu")){if($("wcontent").className=="contentnomenu"){$("sidebar").style.display="block";$("wcontent").className="contentinner";$("togglemenu").innerHTML=localized[(1+3)];} else{$("sidebar").style.display="none";$("wcontent").className="contentnomenu";$("togglemenu").innerHTML=localized[3];} } } er.lr({'#togglemenu':function(xh){xh.onclick=function(){zj();} ;} } );var qh="";kr.lr(window,'onload',function(){qh=updaterOptions.wroot;new sq.fi(({ci:$("threadlist"),status:$("connstatus")} ).un(updaterOptions||{} ));if(!updaterOptions.havemenu){zj();} } );

l.dardanelli

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Re: awaiting visitors are always "loading"
« Reply #3 on: December 13, 2009, 09:39:48 PM »
Thank you for this answer...
Now operators are available, this is a good point. But in the admin section, i've no solution to know that someone tried to contact me...

I have also a problem with the page history.php
Code: [Select]
Fatal error: Cannot redeclare get_useragent_version() (previously declared in /.../webim/libs/userinfo.php:22) in /.../webim/libs/userinfo.php on line 81
Thanks
Laurent

kingtut0077

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Re: awaiting visitors are always "loading"
« Reply #4 on: December 14, 2009, 06:16:59 PM »
Hey...well i dont know why you are getting that error message...I said to just change the javascript ....so that shouldnt have happened. It did not happen to me.

I know how to fix it though..

You just have to remove the

get_useragent_version()

function from pagehistory.php
« Last Edit: December 14, 2009, 06:18:35 PM by kingtut0077 »

Inspirer

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Re: awaiting visitors are always "loading"
« Reply #5 on: December 14, 2009, 08:31:20 PM »
Which browser are you using? If you experience problems with javascript, try the following:
1. Hard Refresh a Page, Ctrl-F5 (win) or Cmd-Shift-R (mac)
2. Replace js files in /webim/js/163/ with unminified versions from /webim/js/source/*.js

The solution by kingtut0077 is bad for two reasons:
1. It is for 1.6.2 (doesn't support away status)
2. It replaces </a> with [/url] (all links have unclosed tags)

About the second problem. It seems you accidentally copied the function to the bottom of the file. You've got the problem at line 82, but the original file has only 81 lines.

l.dardanelli

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Re: awaiting visitors are always "loading"
« Reply #6 on: December 14, 2009, 10:33:22 PM »
Thank you, for these elements...
I've done all what you says but
Quote
Code: [Select]
Replace js files in /webim/js/163/ with unminified versions from /webim/js/source/*.js
doesn't change any think, only the word "reconnecting" that isn't writen anymore.

kingtut0077, i'm ok the second point is not linked to the "awaiting visitors are always loading" problem.

Inspirer, i don't understand your explanation about the copied function to the bottom of the file, because my files are originals

I'm opened to further informations/explanations ...

In french, we can use @+ to say goodby, is it universal? Beginner's question...

Laurent
« Last Edit: December 18, 2009, 10:21:16 PM by l.dardanelli »

starchild

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Re: awaiting visitors are always "loading"
« Reply #7 on: March 26, 2010, 10:58:19 AM »
I have this "loading" issue, but i can see that when I remove my header include for jquery, it is fixed.

issue is, I need the jquery functionality on the page.

how can i fix this please?

starchild

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Re: awaiting visitors are always "loading"
« Reply #8 on: March 27, 2010, 09:22:26 PM »
Solved my issue - took the path of least resistance and just my admin left nav (that required jquery) in an iframe.  Easy.