Topic: Leave Message: Not Receiving Users' Email

[illinoisboy]

Hi all,

I've installed mibew and it is working properly, for the most part. When I am not logged in and taking support questions, my visitors use the leave-a-message form to email me, but I never receive their messages in my inbox.

Here are the steps I've taken to fix this problem:

• Checked to make sure my email address was updated in the config.php file
• Used other email addresses to ensure it wasn't one particular service blocking the emails
• Checked junk/spam mail folders
• Tried creating a blank PHP file and testing the mail() function using my email address (it worked fine)
• Downloaded and installed Eddybaur's custom common.php file (available here:  http://mibew.org/forums/index.php?topic=144.0)

Is there anything else I can try?  Thanks for your help.

[taohv]

yes ,i also met this issue... anyone who can take a look at this ? thanks so much.

[Eddybaur]

acknowledged - Means i'll check into it and reply back when i see whats up.

[deztroyd]

Any word on sending email when chat is offline? I see many questions about this but no replies. Is there any documentation at all? Can anyone enlighten us about how we can get email sending when chat is offline? So far the answer is change the email address in the config file:
/*
 *  Mailbox
 */
$webim_mailbox = "youremail@yourdomain.com";
$mail_encoding = "utf-8";

Doesn't work.

Thank you!

Gabe

[Eddybaur]

Sorry been busy. Have you made sure php mail is on? Check in the php.ini file. If it's set to false, change it to True (or Off and change to On). You'd need to restart apache for changes to apply.

[deztroyd]

Thank you for your reply.
My account is hosted with godaddy. Im running php 5.2.5 and don't have access to configuring php but Im fairly certain that its on. Usually this is the case with web providers.

Any other suggestions?

[illinoisboy]

Sorry been busy. Have you made sure php mail is on? Check in the php.ini file. If it's set to false, change it to True (or Off and change to On). You'd need to restart apache for changes to apply.

Good to hear from you, Eddybaur.  Like deztroyd, I am running my hosting account on GoDaddy, and I can confirm that php mail is on.

Let me know if anything else comes to mind. Thanks!

[deztroyd]

OK so i poked around the admin panel for a few hours and now things are working. I'm not totally sure why/how but it might have something to do with the combination of setting the config file up with the same email address as the one you set in the settings panel when you log into the admin back-end. Have you set up and email address in the settings panel yet?  

[Eddybaur]

No that can't be why. We're getting emails when people demo it (On demo site). I'm having the issue you guys are. At least on one of my servers. Will try the others tonight. Inspirer and i will hopefully come up with something soon!

[deztroyd]

In settings.php there's a field:
"Enter email to receive system messages"

I have confirmed/tested that this is the email address that system messages are being sent to.

In the config file we have:

$webim_mailbox = "webim@yourdomain.com";
$mail_encoding = "utf-8";

This is where the "from" address will be.

I just tested this and it now works perfectly. Im pretty sure I did not set the field up in the settings panel on the back end and is the reason why it wasn't working for me. I should say that this software is brilliant in how it was developed. Thanks for the great work.

Please let us know what you are able to find on your end in-case there's something else that could be happening that we may not be aware of.

Thanks again!

Gabe

[Eddybaur]

I still don't see the solution  I change $webim_mailbox = "webim@yourdomain.com"; to $webim_mailbox = "ed@mibew.org";
and i don't receive an email after requesting offline support.

[deztroyd]

Hi,
  1) Log into the back-end.
  2) Then locate "settings" under the administration panel
  3) In the first field locate: " — Enter email to receive system messages"
  4) enter the email address you wish offline emails to be sent to
  5) save

Try sending an offline message.

When you edit the config file ($webim_mailbox =) you are editing the FROM email address. I have tested this and proven this is the case.
Let me know how things go for you.

Hope this helps!

Gabe
 

[Eddybaur]

for me it doesn't :/

[deztroyd]

hmmmm.. I have version 1.63... Installed on a fresh new server with fresh new DB. I'm sorry its not working for you. I have tested this using different to/from email addresses and it works well. I wonder if illinoisboy was able to make any progress?

What a mystery.

[Eddybaur]

This is good, at least Me, and Evengy know we need to work on some fixing up. I'll be adding this to our todo list for this upcoming release.