Topic: Feature request

[enkiduwd]

You can vote for more than one option. If you want to make a feature request - just answer to this post. I will put your demand on the poll as soon as I wake up.

As you can find in The Announcements, future plans for webim looks like that:

1.5.2   released

    * Bug with redirection after login
    * Ability to disable notification sound
    * Some fixes of translation UI


1.6.0

    * Departments/Skills based queues
    * Pre/post chat surveys
    * Statistics


2.0.0

    * Visitors monitoring
    * Proactive chat invitations

Well... I am just a humble user. On the other hand - "Vox populi - vox dei". We are all a beta testers of webim and should tell THEM ( I mean developers) our opinion. Lets vote!

For me: I dont't like the idea of "pre/post chat surveys" and "active chat invitations". Idea of webim is to change visitor into customer, right? Nagging him, spying on him, trying to take control over his/her web browser and then asking a lot of questions in a "post chat survey" - doesn't seem for me like a good way to maintain a customer - seller relationship.
 Also: I would be happy if I could do turn off an email functionality in a webim. Why? Because on my website a have got already "online contact form" and "send-email-using-default-application" buttons and I don't need another way for my potential customer to send me an email. What I want from webim is a web-based instant messenger that is functional, robust and easy to use. I don't need "multi-functional" or "universal" web application.
I want:

• ability to turn off email functionality
• "canned" or pre-defined messages editor

Cheers

 

[Eddybaur]

Keep in mind, the email function is there because an operator is not.

[luisvb]

Hello, congratulations, is a nice proyect.

Is possible create options for the Operator change their password?

Well, and other feature is for add "automatic answers" in the drop down list, inside in website options. The user jorge_melo have one answer for that [1], but is better make it inside in website options...

[1] http://mibew.org/forums/index.php?topic=10.msg14#msg14

[Eddybaur]

You already can change your password. Login to your webim panel, then Agents, then click on the agent to change the password 2 what u want.

[Degsx]

Hello,

Firts congratulations, for this proyect is very good.

- Is important that the user before entering the support he must enter their email and the question for the support. It can help to  to manage a history of the mail and the questions of his users.

- It be important that at the end of the support, the user can give a rating to this.

Thats all..

  sorry for my english... 

[rene]

I know that this is somewhat redundant as it has been mentioned by myself and I believe another person, it would be nice to have some sort of popup notification for operators when a new visitor arrives and also a popup notification when there is a redirect to another operator.

Thanks,

Rene

[enkiduwd]

For today (25 march 2009) we hawe got total of 4 voters, but only three that vote for "Free beer for everyone!".
SHAME ON YOU! SHAME! If you don't like a beer - you are not a human anymore.

[Eddybaur]

i'm only 17  Can't have beer

[luisvb]

Well, my english don't help my..

I liked say: the options "Operators to change their password"

[blazed-designs]

Here is one of the requested features of a notification:
http://mibew.org/forums/index.php?topic=123.msg291#new

[Inspirer]

Hi everyone,

I've updated plans for 1.6 and here is the list:

1.6.0    expected by April 5

• new Admin panel
• Departments/Skills based queues
• Pre-chat surveys
• Statistics
• Option to control "send message" key: Enter vs Ctrl-Enter
• Multi-choice option: How to notify operator? (sound, scrolling title, focus window, alert)
• Manage predefined answers
• Profile page (current operator options)

[enkiduwd]

Hi everyone,

I've updated plans for 1.6 and here is the list:

1.6.0    expected by April 5

• new Admin panel
• Departments/Skills based queues
• Pre-chat surveys
• Statistics
• Option to control "send message" key: Enter vs Ctrl-Enter
• Multi-choice option: How to notify operator? (sound, scrolling title, focus window, alert)
• Manage predefined answers
• Profile page (current operator options)

That's cool! If you don't mind I will keep this poll going? As a developer you never know what the hell the end-user may want.  Fun is a factor ass well. I going to add every single request to this poll - no mater how ridicules it will seems.

[mihainord]

Wouldn't be great to be able to start chat with certain operators?
 I have a client with a lot o opperators and a more than one location (auto spare parts dealer) and some clients are used to certain operators so it would be cool if you could have a list o opperators and the possibility to choose the one you want to speak to.

[Degsx]

Hace poco estuve haciendo algunas modificaciones de diseño y vi que todo esta creado en tablas.
No se si lo habian pensando antes, pero seria interezante cambiar todo el sistema a divs y estilos css, para hacerlo mas optimo y mejorar mucho el diseño y los temas de estilo.

Si les intereza me gustaria colaborar con esta parte del desarrollo e incluro crear un nuevo tema para el Web messenger.

[copflack]

It would be nice to have a single window (Visitors) admin page that incorporates the chat sessions, similar to how Gmail chat or Facebook handle multiple chat sessions simultaneously. Its hard chatting to say 3 or 4 visitors at once, you can easily loose track of each conversations and also trying to view new visitors page...

Also the ability to see if other admins are logged in, in the visitors page. Helps to see if 1 or 2 people are manning the queue.

Other than that its really good!!

cheers