You can vote for more than one option. If you want to make a feature request - just answer to this post. I will put your demand on the poll as soon as I wake up.As you can find in The Announcements, future plans for webim looks like that:
1.5.2 released
* Bug with redirection after login
* Ability to disable notification sound
* Some fixes of translation UI
1.6.0
* Departments/Skills based queues
* Pre/post chat surveys
* Statistics
2.0.0
* Visitors monitoring
* Proactive chat invitations
Well... I am just a humble user. On the other hand - "Vox populi - vox dei". We are all a beta testers of webim and should tell
THEM ( I mean developers) our opinion.
Lets vote!For me: I dont't like the idea of "pre/post chat surveys" and "active chat invitations". Idea of webim is to change visitor into customer, right? Nagging him, spying on him, trying to take control over his/her web browser and then asking a lot of questions in a "post chat survey" - doesn't seem for me like a good way to maintain a customer - seller relationship.
Also: I would be happy if I could do turn off an email functionality in a webim. Why? Because on my website a have got already "online contact form" and "send-email-using-default-application" buttons and I don't need another way for my potential customer to send me an email. What I want from webim is a web-based instant messenger that is functional, robust and easy to use. I don't need "multi-functional" or "universal" web application.
I want:
- ability to turn off email functionality
- "canned" or pre-defined messages editor
Cheers