I will wait the moment. However I would like to do some custom change.
For example:
1) MultiLevel Group.
First:GroupLevel1 [SelectOption] --GroupLevel2 [SelectOption]-- Operators.
Second:Message/Chat with related operators.
2) Message not only plain text.
You can change to any editors. You can enter whatever message just like you reply in this fourm.
:)AAA3)Auto Reply.
Can add customed answer to questions to a FAQ system.
Robot can autometicly answer people's FAQs.