General > Support
Leave Message: Not Receiving Users' Email
Eddybaur:
I still don't see the solution :-\ I change $webim_mailbox = "webim@yourdomain.com"; to $webim_mailbox = "ed@mibew.org";
and i don't receive an email after requesting offline support.
deztroyd:
Hi,
1) Log into the back-end.
2) Then locate "settings" under the administration panel
3) In the first field locate: " — Enter email to receive system messages"
4) enter the email address you wish offline emails to be sent to
5) save
Try sending an offline message.
When you edit the config file ($webim_mailbox =) you are editing the FROM email address. I have tested this and proven this is the case.
Let me know how things go for you.
Hope this helps!
Gabe
Eddybaur:
for me it doesn't :/
deztroyd:
hmmmm.. I have version 1.63... Installed on a fresh new server with fresh new DB. I'm sorry its not working for you. I have tested this using different to/from email addresses and it works well. I wonder if illinoisboy was able to make any progress?
What a mystery.
Eddybaur:
This is good, at least Me, and Evengy know we need to work on some fixing up. I'll be adding this to our todo list for this upcoming release.
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