General > Support

Leave Message: Not Receiving Users' Email

<< < (2/5) > >>

deztroyd:
Thank you for your reply.
My account is hosted with godaddy. Im running php 5.2.5 and don't have access to configuring php but Im fairly certain that its on. Usually this is the case with web providers.

Any other suggestions?

illinoisboy:

--- Quote from: Eddybaur on May 12, 2010, 12:15:46 AM ---Sorry :( been busy. :( Have you made sure php mail is on? Check in the php.ini file. If it's set to false, change it to True (or Off and change to On). You'd need to restart apache for changes to apply.


--- End quote ---

Good to hear from you, Eddybaur.  Like deztroyd, I am running my hosting account on GoDaddy, and I can confirm that php mail is on.

Let me know if anything else comes to mind. Thanks!

deztroyd:
OK so i poked around the admin panel for a few hours and now things are working. I'm not totally sure why/how but it might have something to do with the combination of setting the config file up with the same email address as the one you set in the settings panel when you log into the admin back-end. Have you set up and email address in the settings panel yet?  

Eddybaur:
No that can't be why. We're getting emails when people demo it (On demo site). I'm having the issue you guys are. At least on one of my servers. Will try the others tonight. Inspirer and i will hopefully come up with something soon!

deztroyd:
In settings.php there's a field:
"Enter email to receive system messages"

I have confirmed/tested that this is the email address that system messages are being sent to.

In the config file we have:

$webim_mailbox = "webim@yourdomain.com";
$mail_encoding = "utf-8";

This is where the "from" address will be.

I just tested this and it now works perfectly. Im pretty sure I did not set the field up in the settings panel on the back end and is the reason why it wasn't working for me. I should say that this software is brilliant in how it was developed. Thanks for the great work.

Please let us know what you are able to find on your end in-case there's something else that could be happening that we may not be aware of.

Thanks again!

Gabe

Navigation

[0] Message Index

[#] Next page

[*] Previous page