Features

Pricing

Main features

  • Real-time chat (without page refresh)
  • Unlimited operators, chats, and users
  • Unlimited departments (groups of operators)
  • Priority queue of visitors
  • Tracking of visitors2
  • Ability to invite a visitor to chat with themed invitations2
  • Localized to 30+ languages, unicode support
  • Runs on your server and domain
  • SMTP support for email notifications2
  • Easy-to-modify source code
  • Plugins2

Chat button

  • Shows online/offline status
  • Ready for email signatures
  • Using different buttons on the same domain
  • “Leave a message” when you are away
  • Department buttons
  • Button-as-text link
  • Button-as-input field to call a specific operator2

Chat window

  • Optional pre-chat survey
  • Chat window themes (four1 themes are included)
  • Operator and visitor “Typing Indicator”
  • Operator’s photo in visitors chat
  • Chat transcript emails
  • Sound and visual alerts on new message
  • Enable/disable notification sound
  • Customize chat with your Logo, Name etc.
  • Quickly convert text to hyperlinks in chat
  • Not blocked by pop-up blockers
  • Compatible with mod_security
  • Protection against automated spam (captcha)
  • Auto-reconnect if the internet connection went down

Operator abilites

  • Web-based Operator Console
  • Operator is away mode
  • Canned messages for speed and consistency
  • Track where your visitors clicked from to get to your website (refer URL)
  • Chat conversation history with search
  • Linking to previous visits, instant access to previous chats
  • Information about visitor: first message, address, browser, geo-location
  • Notification messages when visitors changes page
  • Reassign/Transfer chat ownership
  • Mark/Highlight nuisance visitors
  • Administrator can view active chats
  • Administrator can take over the chat
  • Daily statistical reports
  • Operator password retrieval

Groups of operators (Departments)

  • Assign operator to multiple groups
  • Hierarchy of groups2
  • Isolated groups2
  • Group canned messages
  • Ability to select group in pre-chat survey
  • Group button with online/offline status

Administration

  • Adding and managing canned responses
  • Performance options to control server load
  • Themed templated-based administrative interface2
  • Themes preview mode for easy interface customization
  • Enable/disable features like Groups, Malicious Visitors, Survey etc.
  • Updates page
  • Localization wizard

…and more

Server requirements

  • A webserver or web hosting account running on any major Operating System
  • PHP (5.x and above) with MySQL support
  • PDO and GD PHP extensions2
  • MySQL 5.0 and above

Supported browsers1

  • Microsoft Internet Explorer 5.0+
  • Mozilla Firefox 1.0+
  • Mozilla 1.4, 1.7
  • Opera 7.0+
  • Safari 1.2.5+
  • Netscape 6.0+
  • Google Chrome 0.2.149.29+
  • iPhone 1.1.4+

Supported browsers2

  • Microsoft Internet Explorer 7+
  • Google Chrome 8+
  • Mozilla Firefox 3.5+
  • Safari 5.1+
  • Opera 12.1+
  • iOS 6.1+
  • Android 2.3, 4.0+

Notes:

  1. For Mibew Messenger 1.6.x
  2. For Mibew Messenger 2.0.x